This website provides informative insights and solutions on a wide range of business topics. Reports were written by leading professionals at companies nationwide, to provide readers a practical, hands-on perspective. Condensed versions appeared in BusinessWeek magazine. All reports may be viewed or downloaded without charge, however usage of this site is only permitted only in accordance with the stated terms and conditions.
Report Summary:
In today’s environment a successful enterprise requires a clear and sustainable competitive advantage in the marketplace. A strategic differentiation can be gained by focusing on the single most important element of success – the customer. A business can ensure success by managing the customer relationship and providing world-class customer care, field support and billing services as efficiently as possible.
IBF Management is a firm with cross-industry expertise and experience in both the strategic and tactical aspects of service delivery and relationship management. IBF offers a range of consulting, integration and management services for customer-facing organizations.
Report Summary:
Many companies have placed bets on Customer Relationship Management (CRM), investing thousands or even millions on new initiatives. With the anticipated benefits that CRM brings, there is no wonder why.
Report Summary:
Successful organizations continually look for ways to reach the right prospects and boost response rates while strengthening customer relationships. As competitive pressures rise, improving the customer experience has become increasingly important to organizations worldwide.
Document Sciences is a market-leading provider of customer communications management solutions. Its award-winning xPression® software suite enables organizations to automate the creation and delivery of highly personalized communications.
Report Summary:
Create an email self-promotion campaign that keeps your name in front of your prospects and clients – and elevates you to expert status. Share your expertise and watch your sales soar.
Karen Gedney is an award-winning creative director and copywriter, specializing in innovative, results-driven direct mail and email campaigns. She writes a biweekly online column on B2B Email Marketing for ClickZ -- and offers both training and coaching in email strategy and writing.
Report Summary:
In order to make better, more informed and timely business decisions, executives must have better access to key business information, when and where it is needed, in a form that is easily accessed and used. Appropriate and concise information ‘at your fingertips’ can be realized and is achieved today by using a technique called Execunomics™ – or ergonomically correct executive information. This article will present the foundational principles for applying Execunomics™ in your organization.
Semeron Corporation, a global consultancy, focuses on helping clients align their strategy, people, process and technology for measurable business gain. With clients from Fortune to entrepreneurial, Semeron helps executives visualize and achieve business objectives through reality-based innovation.
Report Summary:
How you manage the complex area of sales and use taxes has a direct impact on customer service and your bottom line, especially when you are managing tax exempt entities that generate recurring revenue like the government, schools, resellers, manufacturers and more.
Salis is a leading service firm providing expertise in & delivery of best-in-class managed services for sales & use transactional tax. Offerings include: returns preparation, filing, & remittance & follow through, along with exemption certificate issuance, collection, validation & management.
Report Summary:
Despite the indisputable value of the customer, most OEMs ignore the tremendous potential of what is locked within the service communication of warranty. No where is service knowledge more readily available then when a product requires service, and when a product is early in its service lifecycle, the value of a process that encompasses the interests and objectives of the broader organization that exploits the service communication is empowering.
Report Summary:
Ongoing adaptation is essential to capitalize on opportunity and respond to change. Collective employee and vendor alignment must be coordinated to achieve sustained performance in spite of dynamic factors. Performance Management aids in accomplishing this goal.
BetterManagement is a unique mix of educational activities combining interactive web resources and live conferences connecting decision makers with relevant information. Global perspectives from respected publications, associations and academic institutions form a learning path on critical issues.
Report Summary:
Make your non-profit, school or business e-commerce savvy with a web-based payment solution. Studies show that organizations making the switch to web-based payment transactions increase their consumer base, generate more revenue and improve customer relations. Online accessibility allows your customers/donors to pay anytime, anywhere with the click of a button. A web-based payment plan can be tailored to your company’s needs to set up one-time donations to periodic payment/donations.
NetCharge is a leader in web-based transaction services that provides online payment solutions for non-profit organizations, educational institutions and businesses. NetCharge works with organizations to customize and manage payment plans that increase sales and improve customer satisfaction.
Report Summary:
In an age characterized by unprecedented consumer access to information and alternative products, successful companies are those that deliver the most personalized, relevant and timely communications to their customers. In this report, you will learn that by instilling company discipline, promoting teamwork and taking advantage of proven customer relationship management technology, companies can achieve a level of customer trust that is beyond reproach.
With more than 1.2 million licenses shipped, Maximizer Software is the world’s leading provider of affordable, easy-to-use Customer Relationship Management (CRM) software systems.
Report Summary:
A successful change initiative, whether a technology acquisition, a reorganization or a shift in personnel, depends upon preparing and involving everyone affected early in the process. Change is unnerving , but understanding its predictable cycle avoids the damaging negativism that undermines productivity. This article discusses (1) leadership (2) training and (3) communication, the start of the path to win-win solutions that reflect the concerns of management, users, customers and suppliers.
Christopher Technology Consulting facilitates change initiatives, vendor / system selection, business recovery planning, contract negotiation and intra/inter departmental communication. It offers decades-long experience in fitting information technology to the needs and goals of the enterprise.
Report Summary:
The article describes the increasing affordability of the latest technology for the small and medium sized businesses, guidelines managers should use to take advantage of it, and apply these tools to support business success.
Brandywine Computer Group, Inc. is a professional, full service systems provider, offering high-value, high-return products and services in the ERP, Supply Chain and CRM markets, targeted at Small and Medium Business’.
Report Summary:
The true measure of successful marketing should be how effectively marketing creates qualified sales opportunities. The true measure of sales should be how well they close qualified sales opportunities.
PointClear’s processes produce a predictable and scalable flow of highly qualified sales opportunities for companies with a complex solution or service and an extended sales cycle.
Report Summary:
Operating a small business requires a mix of skills and knowledge. However, “control” is the one essential ability that every small business owner requires. Control means the ability to quickly and accurately determine the condition of the business. Too often owners think this means involvement in everything. This is wrong...
George S. May International Company is one of the first management consulting firms in the United States. Since 1925 it has been assisting small business owners improve their operations, profits, efficiency and effectiveness.
Report Summary:
Outsourcing your Customer Service function could be the best strategic move your company could make this year. If you haven’t considered outsourcing because you believe Customer Service is a critical support function to your core competency; that may be the exact reason to do it! Leveraging the expertise and best practices of a third party whose core competency is Customer Service, could prove to be a key differentiator for your company in the market place.
American Customer Care is among the Top 25 providers of outsourced contact center services worldwide. With 7 centers and 1,600 agents located across the U.S., ACC offers its clients complete customer contact management, including phone and web support, fulfillment, mail and back office services.
Report Summary:
To thrive, companies need an affordable, integrated business management solution – a single system that automates processes and delivers a reliable picture of operations based on up-to-the-minute information. A single integrated ERP, CRM and financial system should be easily tailored to fit your specific business needs today, and adjusted to meet changing needs over time, and implemented in weeks rather than years, with an attractive TCO (Total Cost of Ownership) and measurable ROI.
The Navigator Company has more than 10 years of experience in the implementation of enterprise systems for over 700 client companies in the western U.S. A premier business partner for SAP Business One, they offer small and medium businesses profitable technology solutions and a proven ROI.
Report Summary:
Online technology has revolutionized business communications. This report explores the electronic equivalents to handwritten signatures, certified mail, and other authentication elements needed for contracts, legal correspondence, and compliance-related documentation. Learn how platforms like Inscrybe from Authentidate are not just analogous to, but superior to, traditional methods, including how and why these technologies are superior to their paper equivalents.
Authentidate Holding Corp. is a worldwide provider of software and web-based services that enable enterprises and individuals to securely conduct the trusted exchange of electronic content.
